Privacy policy

Last updated: 13 July 2026

This Privacy Policy explains how JPGavan ("JPGavan", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit jpgavan.com.au, buy from us, book a workshop session, send us a bat for repair, visit our workshop, or otherwise deal with us.

JPGavan is an Australian business based in Sydney. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you are located overseas, additional local privacy laws may also apply to you, and we address these below.

By using our website or services, you agree to your information being handled as described in this policy. If you do not agree, please do not use the site.

Who we are

JPGavan
8 Brodie Street, Rydalmere NSW 2116, Australia
Email: josh@jpgavan.com
Phone: 0447 670 311

What personal information we collect

The information we collect depends on how you deal with us.

Information you give us directly

Contact details such as your name, email address, phone number and postal address.
Order details such as your billing and shipping address, the items you ordered, your custom bat specifications, order notes and payment confirmation. We do not store your full card number.
Account details such as your username and password if you create a store account.
Repair and workshop details such as information about your bat, your playing preferences, and any booking details you give us.
Customer support and enquiry details including anything you choose to include when you email, call, text, message us on social media or fill out a form.
Marketing preferences such as whether you have opted in to our emails or SMS.
Reviews and user content that you choose to post publicly.

You do not have to give us this information, but if you do not, we may not be able to process your order, complete your repair or answer your enquiry.

Information we collect automatically

When you browse our site we automatically collect usage information using cookies, pixels and similar technologies. This can include your IP address, device and browser type, referring pages, the pages and products you view, what you add to cart, and how you move around the site.

Information we receive from third parties

Shopify, which hosts our online store and provides order, checkout and analytics data.
Payment processors, who confirm your payment and provide limited billing details so we can fulfil your order. They collect your card or bank details directly and handle them under their own privacy policies.
Shipping carriers and logistics providers, who give us delivery and tracking information.
Advertising and analytics platforms such as Meta and Google, which provide aggregated data about how our ads and site are performing.
Apps installed on our store, such as our email marketing, reviews and loyalty apps.

We are not responsible for the accuracy of information third parties give us, or for their own privacy practices.

How we use your personal information

Fulfilling your order. Processing payments, making and shipping your bat or gear, completing repairs, handling returns, warranty claims and exchanges, and sending you order updates.
Customer service. Answering your questions, giving advice on bats and gear, and managing your account.
Marketing. Sending you emails or SMS about new products, restocks, offers, giveaways and news, where you have opted in or where you have bought from us and we are permitted to do so. You can unsubscribe at any time.
Advertising. Showing you ads for JPGavan on platforms such as Meta and Google, including ads shown to people similar to our existing customers.
Improving our store. Understanding how people use the site so we can improve our products, pages and service.
Security and fraud prevention. Detecting and preventing fraudulent, illegal or malicious activity.
Legal and compliance. Meeting our tax, consumer law and other legal obligations, and enforcing our terms.

Cookies and tracking

We use cookies and similar technologies to run the store, remember your cart and preferences, measure how the site is used, and deliver and measure advertising.

Tools currently used on our site include Shopify (store, cart and checkout), Google Analytics, the Meta Pixel, Microsoft Clarity (session analytics), and Klaviyo (email marketing and on-site forms). For details of cookies used by our Shopify platform, see shopify.com/legal/cookies.

Most browsers accept cookies by default. You can set your browser to block or remove cookies, but parts of the site may stop working properly if you do.

Who we disclose your information to

We do not sell your personal information for money.

We disclose personal information to:

Shopify, which hosts our store and processes orders and checkout on our behalf.
Payment processors, to take and verify payment.
Shipping and fulfilment providers, such as Australia Post and courier and freight partners, so we can deliver your order or return your repaired bat.
Email and SMS marketing providers, such as Klaviyo, so we can send you the communications you have signed up for.
Advertising and analytics providers, such as Meta and Google, so we can run and measure our advertising. In some jurisdictions this may be treated as "sharing" personal information for targeted advertising.
Apps and service providers that support our store, including reviews, loyalty, customer support, accounting and IT providers.
Professional advisers, insurers and regulators, where required.
A purchaser or successor, if the business is sold, merged or restructured.
Law enforcement or government bodies, where we are required or authorised by law, or to protect our rights or the rights of others.

Overseas disclosure

Some of our service providers are located overseas or store data overseas, including in the United States, Canada, the United Kingdom and the European Union. This includes Shopify, Klaviyo, Google, Meta and Microsoft. By using our services you consent to your personal information being disclosed to and stored in these countries. We take reasonable steps to ensure our providers handle your information appropriately.

If we transfer personal information out of the UK or EEA, we rely on recognised transfer mechanisms such as Standard Contractual Clauses, or an adequacy decision, where required.

Security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Our store runs on Shopify, and payment information is encrypted in transit. No system is completely secure, and we cannot guarantee absolute security. Please do not send us sensitive information over insecure channels.

We keep your personal information for as long as we need it to provide our services, manage warranties and repairs, meet our legal and tax obligations, resolve disputes and enforce our agreements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your rights and choices

Access. You can ask for a copy of the personal information we hold about you.
Correction. You can ask us to correct information that is inaccurate, out of date or incomplete.
Deletion. You can ask us to delete your personal information, subject to any legal or business records we are required to keep.
Marketing opt-out. You can unsubscribe from marketing emails using the link at the bottom of any email, reply STOP to marketing SMS, or email us. We may still contact you about your orders and repairs.
Advertising opt-out. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or its use for targeted advertising. You can contact us to do this, and you can also manage ad preferences directly with Meta and Google. If you visit our site with a Global Privacy Control signal enabled, we will treat this as an opt-out request where applicable.
Portability, restriction and withdrawal of consent. Depending on where you live, you may have additional rights, such as receiving a portable copy of your data, asking us to restrict processing, or withdrawing consent where we rely on it.

To exercise any of these rights, email josh@jpgavan.com. We may need to verify your identity before we act on your request. We will respond within a reasonable time, and within the timeframes required by law. We will not treat you unfairly for exercising your rights.

Complaints

If you are unhappy with how we have handled your personal information, contact us first at josh@jpgavan.com and we will do our best to resolve it.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. If you are outside Australia, you may be able to complain to your local data protection authority.

Children

Our services are not directed at children under 16, and we do not knowingly collect personal information from them. We understand that parents and guardians often buy gear for junior cricketers, and in that case we deal with the parent or guardian as the customer. If you believe a child has given us their personal information, contact us and we will delete it.

Third party websites

Our site links to other websites and platforms, including social media. We are not responsible for their content, privacy practices or security. Please read their privacy policies before giving them your information.

Reviews and public content

If you post a review or other content in a public area of our site or our social media, it will be visible to others. We cannot control how others use information you choose to make public.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. We will post the updated version on this page and change the "Last updated" date above.

Contact us

For any questions about this policy or your personal information: